Admittedly, I’m a movie buff and one of my favorite genera’s are heist movies. I’m also a big fan of well-executed marketing campaigns. Based on my real-world experience as a modern marketer, I have a few parallels to draw between heist films and creating marketing strategies that work.
The heist film…focuses on the planning, execution, and aftermath of a theft. Versions with dominant or prominent comic elements are often called caper movies. They could be described as the analogues of caper stories in film history. Wikipedia.org – “what is a heist movie”
Why am I telling you this? It’s not that I want you to become a thief of your customer’s money. But if you want to build a great brand, you will want to consider that you have to (figuratively) steal their hearts and minds.
Think about your favorite heist movie and why you like it. For me, it’s stories like Ocean’s Eleven, Inception, The Italian Job, The Inside Man and The Usual Suspects. Using this list of great heist films as my inspiration, here are the five things marketers can learn from the best heist movies.
1. Plan all the way through to the end
Plan everything. Even if your team or co-workers only see the high level points of your strategy, open up a bottle of red wine one quiet evening and plaaaaaaan. “Failing to plan is planning to fail.” Plan for failure too. What are some of the things that could go wrong with the campaign? Doing so can minimize setbacks along the way.
Thinking through how you actually deliver a service to your customers is key. From their search needing a product or service to you fulfilling that need. I like to think about it in the sense of a treasure map. Marketer’s should make it stupid easy for people to find the treasure (i.e. your product). Savvy? Ok, sorry for the Pirates of the Caribbean reference but, planning really involves thinking through the content that’s relevant to the search your users are doing and creating content servicing that need.
2. Everyone has their own unique strengths
Combine them. That’s right, you heard me, combine them. As a marketer, it’s in your best interest to nurture a team leveraging the unique qualities of each person. This is how you build productive teams. There’s no real process for operating a great team, the secret is letting each individual do what they do well. That’s how you win together.
3. Look out for one another
Teams are like family; they stick together and have each other’s backs. The lesson here for marketers is that brands that really care and demonstrate they understand their customers will win and retain their customer base much better than the typical “kthanksby” for your purchase experience.
4. Ringleaders adapt to stay in control of the progression of events
Sometimes things don’t go according to plan (see the above section on planning for failure). And that’s OK. But the reason why we like Dominick Cobb or Danny Ocean is because they seem in control.
As marketers, we know it’s not possible to remain completely in control of the outcome with such a fragmented landscape. We have to contend with things like show-rooming where people try things in store then buy online, or worse yet they snag a discounted Groupon-type engagement with your product or service. Again, that’s why planning comes in handy. Stay in touch with the customer-facing teams, like sales and customer support, so that you can use all of the data input you have to build a story line of what’s happening. Where are your customers buying and how can you (the authentic brand) be there instead to earn the sale?
5. The masterminds always gets what they want
Don’t you just want to be that person too!? I mean, how is it that they always get what they want? Because it’s by design.
For modern marketers, this means finding your true customers and continuing to bring value to them. You can also pay it forward; doing the unexpected is…well unexpected. It can even be delightful.
But it’s all by design.